How to contact Betway SA: phone, chat and e-mail
Betway SA names four ways to reach it on its own pages: Live Support chat, the phone line 0861 787 250, e-mail and X (@Betway_za). Here is which channel its pages give for what, as they stood when we read them.
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On this page
Phone, chat and e-mail
Phone: 0861 787 250, which Betway's contact page labels a "Standard Rate Call". Its terms and conditions give the same number and support@betway.co.za as its customer service channels.
Live Support: the contact page has a button for it ("Our friendly consultants are here to help you out via Live Support!").
X (Twitter): the contact page lists @Betway_za.
The contact page's own description says Betway offers customer service "24/7, 365 days a year".
Which e-mail address for what
Withdrawal queries: support@betway.co.za, with your username, the date you asked for the withdrawal and the amount (Betway's FAQ).
A deposit that did not arrive: the PDF proof of deposit to eftclearance@betway.co.za; the FAQ says this may take up to 48 hours.
Verification documents: fica@betway.co.za (see Betway SA FICA).
Responsible gambling: responsiblegambling@betway.co.za, also used to ask for a break or a self-exclusion (see closing a Betway SA account).
Your personal information: a request to see or delete it goes to informationofficer@ragingriver.co.za with proof of identity (its privacy policy, which names Raging River Trading as the responsible party, jointly with Eastern Dawn Sports).
A dispute about winnings that you and Betway cannot settle may be referred to the Western Cape Gambling and Racing Board, by its terms (clause 22.1); the rules of its promotions in the same terms say to contact support@betway.co.za or 0861 787 250 first, and give the board's address, Complaints.Compliance@wcgrb.co.za.
Is there a WhatsApp number?
Betway's App Store listing names WhatsApp among its support channels ("Contact us via Live Chat, WhatsApp, phone calls, email, Facebook & Twitter"), but none of the Betway pages we read gives a WhatsApp number.
The WhatsApp number in Betway's footer, 076 675 0710 (send "HELP"), is not Betway's: the footer gives it, with 0800 006 008, under the National Responsible Gambling Programme, naming the South Africa Responsible Gambling Foundation beside it. The Responsible Gambling Policy in its terms gives the same number as an SMS line.
Questions about Betway SA
What is the Betway SA contact number?
0861 787 250, which Betway's contact page labels a standard-rate call.
Does Betway SA have live chat?
Yes: its contact page and its responsible gambling page both point to Live Support chat.
What is the Betway SA e-mail address?
support@betway.co.za for general and withdrawal queries; its pages also name eftclearance@betway.co.za for deposits, fica@betway.co.za for documents and responsiblegambling@betway.co.za.
Does Betway SA have a WhatsApp number?
Its App Store listing names WhatsApp as a channel, but none of its pages we read gives a number. The WhatsApp line in its footer, 076 675 0710, is the responsible gambling helpline's.
Everything on this page comes from Betway SA's own pages (its contact, help and FAQ pages, terms and conditions, privacy policy and responsible gambling page) and its App Store listing, read on 14 October 2026. We hold no account there and have not contacted it; if a page has changed since, Betway SA's own page is the final word.